Marketing Lessons At The Nail Shop
OK, before I start… I’m not “girly” girl, and I don’t even like malls. However, I do have pretty hands (thanks to my Mom) and pretty fingernails (thanks to a local business that does great nails). So, for all the guys out there, “the Nail Shop” is that place that we women go to get our fingernails done. [although I’ve been seeing more and more men going in lately too!] That being said…
So I was getting my nails done. And I had my mp3 player on, as usual, listening to actual music for a change (Dave Matthews rocks!) instead of the usual Brad Fallon and Andy Jenkins, or Rich Schefren. When a very atypical and very loud customer came into the shop. This woman was, well, robust. And, well, loud. She had a chip on her shoulder and she was letting us all know about it.
Normally I’d turn up the mp3 player to hear about “all the little ants are marching,” but this time I had to listen. Because underneath despite her boisterous nature, this woman was teaching a serious lesson in marketing 101. Here’s her story: (more…)
