Just a warning to anyone researching Titanize online data backup service by Opelin, Inc. — DO NOT give them your business, your money or your good faith.

They have you prepay for one year by PayPal, which I’ve found out means that when their software quits working and they won’t answer your emails or calls for support, you’re screwed, since PayPal won’t help you either.

I’m pasting below a copy of the dispute I tried to file with PayPal, but they said didn’t meet the eligibility for dispute. Basically, I’m out my money, Titanize by Opelin, Inc. has it, and they care nothing about their customers. Thank God I know a thing or two about SEO and can hopefully get this warning posted out on the internet to be found by their potential customers.
== My Dispute Attempt Via PayPal ==

I have called and left messages at the (408) 404 - 9470 number on your website. I’ve sent emails to your support address  support@Titanize.com. The software quit working a couple of weeks ago and will not track my watched files or does not even realize that I already have almost 5 GB uploaded. My account settings shows I’m using this space, but the software will not show the files or retain watched file locations. I uninstalled, redownloaded the software and reinstalled, and it did not help. Nothing in your help files addresses this.

This obviously makes the software USELESS. It did this before and then started working after a few days, and the email I sent support back then was not answered for a couple of weeks. The nature of needing file backup REQUIRES dependable connection, which your product does not supply. Furthermore, I cannot get support at all. You had me prepay one year for a software that DOES NOT WORK. I want a refund, prorated is fine, but I want my money back for the rest of the year’s prepayment. I don’t even want support, as I have ZERO faith in your product or your ability to offer any kind of support.

This entry was posted on Monday, December 10th, 2007 at 3:43 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Just a warning to anyone researching Titanize online data backup service by Opelin, Inc. — DO NOT give them your business, your money or your good faith.

They have you prepay for one year by PayPal, which I’ve found out means that when their software quits working and they won’t answer your emails or calls for support, you’re screwed, since PayPal won’t help you either.

I’m pasting below a copy of the dispute I tried to file with PayPal, but they said didn’t meet the eligibility for dispute. Basically, I’m out my money, Titanize by Opelin, Inc. has it, and they care nothing about their customers. Thank God I know a thing or two about SEO and can hopefully get this warning posted out on the internet to be found by their potential customers.
== My Dispute Attempt Via PayPal ==

I have called and left messages at the (408) 404 - 9470 number on your website. I’ve sent emails to your support address  support@Titanize.com. The software quit working a couple of weeks ago and will not track my watched files or does not even realize that I already have almost 5 GB uploaded. My account settings shows I’m using this space, but the software will not show the files or retain watched file locations. I uninstalled, redownloaded the software and reinstalled, and it did not help. Nothing in your help files addresses this.

This obviously makes the software USELESS. It did this before and then started working after a few days, and the email I sent support back then was not answered for a couple of weeks. The nature of needing file backup REQUIRES dependable connection, which your product does not supply. Furthermore, I cannot get support at all. You had me prepay one year for a software that DOES NOT WORK. I want a refund, prorated is fine, but I want my money back for the rest of the year’s prepayment. I don’t even want support, as I have ZERO faith in your product or your ability to offer any kind of support.

This entry was posted on Monday, December 10th, 2007 at 3:43 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.