Be easy to find!

Recently I’ve begun taking some classes at a local dance studio just for fun. I love Studio Dance and Fitness, everyone is extremely nice, and even someone with two left feet like me can feel at ease. Check them out at studiodanceandfitness.com. If you’re in my area, definately give a class or two a try.

In terms of their internet presence, they do update their site regularly and have a newsletter using Constant Contact. Of course I’m on their email list, and they use this perfectly… to update us on class changes, new schedules, free sample classes, and other events. A+ here.

However, in their latest email newsletter today they mention they are now on Twitter and Facebook, but don’t give a link! Ugh.

Wanting to follow and friend them, I went to their website. No mention of Facebook or Twitter, not on the homepage, not on the contact page, nowhere.  I did manage to find them on Twitter and became a follower. But I can’t find them anywhere on Facebook. I sent them a tweet asking for their Facebook link, so hopefully I’ll hear back.

It’s great when companies decide to get involved in social media to promote themselves, but don’t make it hard. A first rule of business it that you must make it easy for people to find you – in real life, on the web, and in social media circles!

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Cost Vs. Value

Many people look to save money on website hosting, which isn’t a bad thing. However, you should never sacrifice service and dependability to save a few bucks a month. Case in point, two separate website projects that I’m (trying) to work on today…

I’m trying to perform some site updates for two web design clients, and this work is being billed hourly. Both of these updates have already taken three times longer than they should and they’re not even complete yet. Why? Bad hosting.

I’ve done the work, but I can’t get connected to upload. Since the updates are time sensitive I have to keep trying, so I can’t just try again later. I do feel guilty sometimes for being “on the clock” for a client but simply sitting here at my desk. But it’s not my fault that the hosting has gone wacky, and I can’t give away this time, it’s time I can’t spend doing other tasks.

Ultimately, any money the client has saved over the past couple of months using cheap web hosting just got ate up in unnecessary fee that they’ll owe to me for sitting here dealing with the crappy hosting.

Proving that once again it’s not about the cost, it’s about VALUE.

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Marketing Lessons At The Nail Shop

OK, before I start… I’m not “girly” girl, and I don’t even like malls. However, I do have pretty hands (thanks to my Mom) and pretty fingernails (thanks to a local business that does great nails). So, for all the guys out there, “the Nail Shop” is that place that we women go to get our fingernails done. [although I’ve been seeing more and more men going in lately too!] That being said…

So I was getting my nails done. And I had my mp3 player on, as usual, listening to actual music for a change (Dave Matthews rocks!) instead of the usual Brad Fallon and Andy Jenkins, or Rich Schefren. When a very atypical and very loud customer came into the shop. This woman was, well, robust. And, well, loud. She had a chip on her shoulder and she was letting us all know about it.

Normally I’d turn up the mp3 player to hear about “all the little ants are marching,” but this time I had to listen. Because underneath despite her boisterous nature, this woman was teaching a serious lesson in marketing 101. Here’s her story: (more…)

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